REPLACEMENT, RETURNS AND CANCELLATIONS
SHOP WITH CONFIDENCE!
Considering the COVID-19 pandemic, we understand the importance of safety, and care to maintain complete hygiene while packaging your products and try our best that it reaches you safely. Hence, we advise checking the size guide before the purchase to minimise the chances of returning products.
Keeping things simple and hassle-free!
REPLACEMENT & RETURNS
Avail easy replacements on the products purchased using www.creativeideas.store. In case of wrong or damaged products received, reach out to our customer care team within 3 days of delivery of the said product and you will be provided with a replacement of the item at No-cost.
If you wish to return the product received due to any specific reason, you must write to us at firstname.lastname@example.org. Please ensure the subject line mentions the Order no.
You may contact us on WhatsApp (Mon-Sat 10 am to 6 pm) for further queries if any post your email intimation.
Please keep the item in its original condition. In case the products are used, due to hygiene reasons we cannot offer a replacement/refund.
All exchanges are subject to stock availability and subject to your address being serviceable for an exchange.
Creative Ideas are committed to your happiness. We want you to be as pleased with your purchase as we are in serving you. If you're not happy for any reason, we will gladly replace the product within 15 days of your order delivery date.
-- Any damage caused due to neglect, improper usage will not be covered under our Policy
-- Products can only be returned if they are in an unused condition
-- Face Masks, socks are not applicable for returns
-- All items to be returned must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with
To process the replacement,
You can send back the product in unused condition with original packaging & tags to our warehouse.
On receipt of the same package, our team will inspect it & your new order will be dispatched & delivered to provide you with a delightful customer experience.
Orders once placed can be cancelled on the same day by reaching out to our customer care. You must email email@example.com to notify us. Please ensure the subject mentions the Order no. or you may contact us on WhatsApp (Mon-Sat 10 am to 6 pm)
In case of a prepaid order, the full amount will be refunded back to the account from which the payment was made. Any amount paid will be credited to the same payment mode which was used for making the payment.
NO RETURN OR REPLACEMENT OR CANCELLATION WILL BE GIVEN IN THE FOLLOWING CASES
- Any products purchased under sale or offers
- Incorrect or outdated delivery address
- Incorrect address format or any form of a PO Box address under COD orders
- After 3 failed delivery attempts by our authorized shipper
- Package refused by recipient
- Products returned in a used or damaged condition
- Minor colour and design variation. Creative Ideas makes the best effort to put up actual product pictures and shall not be liable for minor optical variations due to screen brightness between actual product and photograph
While we take a lot of effort to ensure that every customer’s expectation is fulfilled, we understand that sometimes we make mistakes. So if you face any concerns, do reach out to us and we will see what best can be done :)
What if the item I ordered arrives and it doesn’t look like the photo in the store?
Oftentimes the images used on the store are digital mock-ups of what the product is intended to look like. This will typically vary once the product is created and shipped out.
Feel free to reach out to our team if you feel that the product you received differs greatly from the digital mock-up on the store. Be sure to send a photo or two so our team can see the difference to better help you.
Who pays for my return?
You will cover the cost of return shipping, except in any case where we are responsible for the cause of the return or exchange.
Wrong, Damaged, incorrect, or incomplete orders?
What do I do if my order arrives damaged, incorrect, or incomplete?
If your item arrived damaged, or you received an incorrect item, we’ll need photos to verify the damage and/or to confirm which incorrect item was shipped. This helps us understand what went wrong, and helps to make sure we prevent similar issues for you and other customers in the future.
We are only able to process a refund or exchange for damaged and/or incorrect items within 15 days from the date you received the order.
Once we receive the photos, we’ll pick up the wrong/damaged product. Once the affected item is shipped back to our warehouse, we’ll ship a replacement. Please reach out to our team right away by emailing us at the email listed above. We’ll resolve your issue as soon as possible!
We are not responsible for any damages to any merchandise once the item has been worn, used, or washed.
How do discounts and special offers work?
Unless otherwise specified, product prices already reflect discounts. All offers are limited to stock on hand; no rain checks or vouchers are available unless otherwise noted. Not valid after purchase, on prior purchases, gift cards, gift certificates, taxes, shipping, or handling and processing charges. Purchaser must pay applicable sales tax. Offer may not be combined with any other sale, promotion, discount, code, promo, coupon and/or offer. Promotions have no cash value. Offer cannot be sold, transferred, or otherwise bartered. Void where prohibited, taxed or otherwise restricted. Returns or cancellations of any portion of a purchase requires equal forfeiture of offer or amount equal to offer. Creative ideas have the right to end or modify any promotion at any time at its sole discretion. Other restrictions may apply. Offers only apply to India unless otherwise noted.